Coinbase partners with zeroShadow to offer scam response aftercare at no cost to select customers affected by fraud or account takeover. zeroShadow provides a case review to help you understand what happened and advises on appropriate next steps.
Get support
Access zeroShadow's reporting portal.
Complete the form with information about your situation.
zeroShadow will closely review your case, help coordinate and offer support on next steps with law enforcement, and, if applicable, provide guidance on potential asset recovery. They'll be available to talk through the situation with you and connect you with resources that may help you through this difficult time. You'll receive the following guidance from the team:
Introductory Email: To introduce zeroShadow and schedule the next steps
Victim Interview: To explain the process, set expectations, and answer any questions.
Tracing Report: A high-level look at where your crypto was sent.
zeroShadow will set up an interview by email to best understand all the details of the scam.
For questions or help with your report, contact cbsupport@zeroshadow.io. They aim to respond within 24 hours.
Keep in mind:
Your invitation is personal and only for you. Sharing the link with others will not provide them with access and may result in confusion or delays.
Your case information is secure. It’s used for supporting your case and scam prevention across the ecosystem. For more details, please consult the terms and conditions of your Tracing Report.