Privacy data request FAQ

Coinbase collects personal information that is necessary to provide you with our services. This primarily includes data we collect because it is mandated by law—such as when we must comply with anti-money laundering laws—or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not—and will not—sell your data to third parties without your consent. 

Please find a list of your data options and data types associated with those options below:

Request Access

You may request access to and obtain a copy of your personal data stored by Coinbase. Specifically, you may request access to the following:

  • Contact Information: Includes your full legal name, date of birth, photographs, phone number, home address, email, tax ID number, utility bills, and information from your submitted photo ID (which may include your passport number, driver’s license details, national identity card details, gender, or signature) 

  • Financial Information: Includes bank account information, payment card primary account number (PAN), or other information about your added payment methods

  • Transaction History and Trading Data: Includes information specific to the transactions you’ve entered into using Coinbase services

  • Job-Related Information: Includes your job title and any other provided descriptions of your employment

  • Online Behaviors: Including device data, your site interactions, and cookies 

  • Activity Log:  Includes logs of your click-stream data

  • Communications: Includes records of your correspondence with our Support team 

  • Survey Responses: Includes your responses to any surveys you completed for Coinbase. 

  • Connected Applications: Includes applications you have connected through your Coinbase account

  • Referrals: Includes information related to any referrals you have made to Coinbase

Request Export

We will provide you a copy of the data you have provided to Coinbase in machine-readable form. Data that is not machine readable (e.g. an image of your photo ID) will not be provided. 

Request Deletion

You may request deletion of some or all of your data. Note that if you request deletion of data we collect for legal or identity verification purposes, you may be required to close your account and withdraw funds from the Coinbase platform. In addition, data subject to regulatory retention or record keeping requirements will not be deleted until such requirements have been met.

You may delete the following data without impacting your access to Coinbase services: 

  • Marketing and Communications Data (this includes website engagement metrics)

  • Referrals

  • Survey Responses

  • Connected Applications

Requests for deletion of any of the following may result in the closure of your account:

  • Contact Information

  • Financial Information

  • Transaction History 

  • Trading Data

  • Job-Related Information

Request Correction

You may correct, modify, or complete your data on your own using functionality within your Coinbase account.

The following data is modifiable directly through your settings:

  • Nickname

  • Date of birth

  • Phone number

  • Home address

  • Email address 

  • Bank account information

  • Payment card PAN

The following data may be modified by uploading a new photo ID:

  • Full legal name

  • Nationality

  • Gender

  • Signature

  • Passport number

  • Driver’s license number

The following additional information may be modified by verifying your ID:

  • Tax ID

  • Job title

  • Employment description

The following data is not modifiable:

  • Transaction history

  • Trading data

  • Cookies

  • Recordings

  • Click-stream data

  • Referrals

  • Any letters or attachments sent by you to Coinbase

  • Support call recordings

Request Restriction of Processing (limited jurisdictions)

Coinbase customers in certain jurisdictions may have the option to restrict or object to our processing of your personal information if such processing is not consistent with applicable law. Such requests will be submitted to a specialist for review.