Troubleshooting Direct Deposit issues

US Customers: We’re rolling out Direct Deposit option gradually over the next few months. If you're a US customer and don't yet see a Direct Deposit option in your account settings, we appreciate your patience.

You can check our Twitter for the latest updates on Direct Deposit availability.

Why was I unable to set up Direct Deposit?

You can set-up Direct Deposit by selecting Direct Deposit in your account settings, then follow the on-screen steps.

There are 2 ways to configure Direct Deposit: Automatic Set up or Manual Setup

Automatic Setup

  • You will be able to search for and login to your payroll provider/employer’s website and select your distribution amount

  • If your employer/payroll provider is not available, please use the Manual Set up.

  • If you are experiencing any issues with the Automatic Set up, please try again later or choose the Manual Set up instead.

Manual Setup

  • If you get paid via paper check, you’ll get an option to share a account and routing number with your employer.  Coinbase has partnered with MetaBank®, N.A. and these account/routing numbers are supported by MetaBank®, N.A. This is the account where your paycheck funds will be sent to.  This account and routing number cannot be used to make any withdrawals.  You can send this information or the automatically populated direct deposit form in your Coinbase Account with these details to your payroll representative.

  • There may be delays in this process because there is no fixed timeline on how long your employer / payroll company  will take to make the corresponding updates.

My Direct Deposit did not arrive. What should I do?

Your Direct Deposit may not have arrived due to the following reasons:

First Direct Deposit

Your first Direct Deposit can take up to 2-3 pay cycles. Therefore, if you enabled Coinbase Direct Deposit recently then your Direct Deposit may not have been processed. No additional action is needed from you.

Direct Deposit limit

You can deposit up to $25,000 per pay cycle and per day using Direct Deposit. If you were attempting to deposit more than this amount then your Direct Deposit would have failed (and would have been directed to another bank account that you had linked in your payroll provider like ADP). Please reduce your paycheck allocation to be less than  $25,000 per pay cycle by clicking on the Direct Deposit tab on the settings page.

Direct Deposit processing period

Direct Deposits can take 3-5 days to arrive in your Coinbase account after your employer has processed your paycheck.

Negative account balance

Having a negative balance or an amount owed on your Coinbase account can cause your Direct Deposit to be rejected.

Direct Deposit reversed

Your Direct Deposit may have been reversed by your payroll department.

If you believe that the reasons listed here do not apply to you, then please contact Coinbase Support.

The Coinbase Card is issued by MetaBank®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Coinbase Card is powered by Marqeta.

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