General Coinbase Card Questions
Why would I want a Coinbase Card?
The Coinbase Card allows you to spend funds from your cryptocurrency wallets available on Coinbase.
Who can sign up for a Coinbase Card?
Coinbase Card is available for customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK. We’re working on expanding the offer to additional markets.
I received my card. Do I have to do anything before using it?
Like any debit card, the Coinbase Card must be activated prior to use. Your Coinbase Card can be activated from within the Coinbase Card app or by calling your local support number from the app by accessing Card Settings > Call Support. Your activation code is included in the letter. Please have it handy.
Where can I use the Coinbase Card?
The Coinbase Card is a VISA card and can be used everywhere VISA is accepted. It works offline, online, and internationally. You can use the Card for everyday purchases at your favourite merchants and at ATMs for cash withdrawals.
I ordered my card, but it hasn’t arrived yet.
Your Coinbase Card may take 5-7 business days to arrive at your door. Cards are mailed out every Monday-Friday in the afternoon. If you ordered after this time your card will ship the following business day.
Can I use contactless payments with my Coinbase Card?
Yes, you can! For security reasons, you’ll need to make a chip and PIN transaction first in order to be able to make contactless payments.
Fees and Limits
What fees does the Coinbase card have?
COINBASE USER AGREEMENT - Addendum regarding DIGITAL CURRENCY includes the fees listed below.
Plastic Card Issuance Fee
|£4.95 / 4.95 €|
Domestic Cash Withdrawal Fee (applies to both ATM and Over The Counter “OTC” withdrawals)
|Up to £200 / 200 € per month: Free|
|Any amount over £200 / 200 € per month: 1.00% of value of ATM withdrawal(per transaction)|
|International Cash Withdrawal Fee (applies to both ATM and Over The Counter “OTC” withdrawals)||Up to £200 / 200 € or currency equivalent per month: Free|
|Any amount over £200 / 200 € or currency equivalent per month: 2.00% of value of ATM withdrawal (per transaction)|
|Domestic Purchase Transaction Fee||Free|
|Intra-EEA Purchase Transaction Fee||0.20% of value of POS transaction|
|International Purchase Transaction Fee||3.00% of value of POS transaction (per transaction)|
|Card Replacement Fee||£4.95 - 4.95 € (per Card issued)|
|Chargeback Processing Fee||£20.00 / 20,00 €|
Crypto Liquidation Fees
2.49% of transaction
|Intra-EEA Purchase Transaction Fee
(Applicable to customers of Bulgaria, Croatia, Denmark, Hungary, Iceland, Liechtenstein, Norway, Poland, Romania, and Sweden)
|0.2% of transaction|
The full list of fees and limits is reflected in the Cardholder Agreement, which can be consulted in the Coinbase Card App Settings.
How do I pay for my Coinbase Card?
You can pay the one-off £4.95/€4,95 issuance cost by using your Coinbase crypto balance. You can use one of nine wallets — BTC, ETH, LTC, BCH, XRP, BAT, REP, ZRX, or XLM — to make payment. Please ensure you have at least £4.95/€4,95 worth of crypto in the wallet you choose to pay with.
What are the spending limits?
Currently, the daily spending limit is £10,000 / 10.000 €. Feel free to contact [email protected] if you would like to change your daily spending limit. Additionally, there’s a monthly purchase limit of £20,000 / 20.000 € and a yearly purchase limit of £100,000 / 100.000 €.
There is a daily ATM withdrawal limit of £500 / 500 €.
Which assets can I spend using Coinbase Card?
Coinbase Card customers are able to spend their crypto from nine different wallets: BTC, ETH, LTC, BCH, XRP, BAT, REP, ZRX, and XLM
Statements and Billing
How do I access my monthly statement?
Statements are available on the 10th day of the following month. They’re accessible through the app, from two entry points:
a) From the Setting screen: A new option gives access to a list of months, starting the month where the user signed up for Coinbase Card, and finishing in the last available statement. Clicking one month shows the statement (PDF) with a share button to send it over email, or other mechanisms.
b) From the Stats screen: In the stats for a given month, a new action has ben added that shows the monthly statement for that specific month. If there’s no statement available yet for that month, there’s no action to access it.
I was charged more than I should have been.
You may see more than one transaction in your Coinbase account for each purchase you make with your Coinbase Card.
To prevent fraud, some merchants, such as rental car agencies, gas stations and restaurants, notify the VISA network to 'hold' an amount that is more than what may be presented on your initial bill. Therefore, your Coinbase account may be temporarily debited more than you expected. As the final transaction amount is settled over the VISA network (usually within 24 hours), Coinbase will immediately settle up, debiting or crediting your Coinbase account to match your final bill.
Why am I not receiving Coinbase transaction emails?
The Coinbase card is integrated with VISA and Coinbase in a way that can result in more than one Coinbase cryptocurrency transaction for a single purchase made the card.
To avoid sending Coinbase users a series of emails for a single Coinbase Card transaction, Coinbase Card purchases do not trigger Coinbase transaction emails at this time. The Coinbase Card will send you notifications, please ensure that those are enabled.
I just returned a purchase. Where’s my refund?
In the case of a refund, we credit the cryptocurrency wallet that was used to make the purchase with the equivalent amount of the purchase at the time of the refund. The refund shall be made in cryptocurrency and shall be calculated using the fiat currency value of the transaction at the prevailing exchange rate.
Personal Information and Fraud Protection
How is my personal information protected?
At Coinbase we go to great lengths to keep all of your sensitive information safe.
Passwords and OAuth tokens are stored using bank level AES-256 encryption on our servers. In addition, all traffic goes over SSL to prevent third parties from eavesdropping on your connection. Employee access is heavily restricted, and all our employees are background checked to the extent allowed by law.
What is my PIN? How can I reset it?
You can access your PIN from the Coinbase Card app: go to Card Settings > Get PIN If you need to change your PIN you can do so at any ATM.
My card was declined. What happened?
Card payments typically involve two events: authorization and settlement. The authorization involves three checks:
- Validates the card against a list of lost/stolen/blocked accounts
- Validates the account against velocity and daily limits
- Validates the cardholder for sufficient funds. If any of the three checks fail, the transaction is declined
After a successful authorization there is a period of time when the transaction shows as “pending”. The settlement of a transaction occurs when it changes from “pending” to “complete”. This is when the merchant successfully receives the funds owed to them for the goods or services provided.
How do I report a chargeback or fraudulent activity? What protections do I have?
Coinbase Card comes with the same consumer protections as any standard debit card. If you need to dispute a charge, please contact us at [email protected] or call your local support number from the app by accessing Card Settings > Call Support.
Please see section 6 of the COINBASE USER AGREEMENT – Addendum regarding DIGITAL CURRENCY for more details.
My Coinbase Card is lost or stolen. What should I do?
Please contact our support team immediately by emailing [email protected] or by calling your local support number from the app by accessing Card Settings > Call Support.
What is Google Pay?
Google Pay is a fast, secure way to use your Coinbase Card. It uses Near Field Communication (NFC) to transmit card information, which means you don’t need a chip, debit PIN, or magnetic strip for transactions as long as your card is uploaded to the Google Pay wallet. Users can authorize payment by using their phone or wallet PIN, finger-print ID, or facial recognition.
Where is Google Pay available?
Coinbase Card customers in Belgium, Finland, France, Republic of Ireland, Italy, Slovakia, Spain, Croatia, Poland, Denmark, Norway, Sweden, and the United Kingdom are able to use Google Pay.
How do I add my Coinbase Card to Google Pay?
- Open the Google Pay app and select the “Payment” tab
- At the bottom of the screen, select “Add payment method”
- Select “Add credit or debit card”
- Enter your Coinbase Card info
- If you’re prompted to verify your payment method, choose an option from the list provided
- Enter the verification code once prompted
How do I troubleshoot a Google Pay payment issue?
- Make sure your phone’s software is running the most up-to-date version
- Check to see if your card is frozen by going to the Coinbase Card app, then select “Settings,” then toggle the “Freeze card” slider to unfreeze your card
- Check your Google Pay wallet to make sure that you’ve finished setting up your Coinbase Card
- Make sure the crypto wallet you’re trying to pay with has a balance. You can change which crypto wallet you want to pay with in the Coinbase app
Does Coinbase Card Support Apple Pay?
Coinbase Card does not currently support Apple Pay, but we hope to bring a faster, safer way to spend cryptocurrency to iOS users soon.
The Coinbase Card is issued by Paysafe Financial Services Limited. Paysafe Financial Services Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900015) for the issuing of electronic money and payment instruments.
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