Sent to email address
After 30 days, any cryptocurrency sent via email that has not been claimed by the recipient will be returned to the sender. If 30 days has passed and you have not received a refund, please contact us.
Please note, funds are claimed if the account they were sent to was activated. If you sent funds to your own email address by accident, please wait the 30 days and these funds will be returned automatically.
Sent to cryptocurrency address
Due to the irreversible nature of cryptocurrency protocols, transactions can neither be cancelled nor reversed once initiated. In this scenario, it would be necessary to contact the receiving party and ask for their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can take to retrieve the funds.
Because of this, it is essential to exercise caution when sending. It is always recommended that you double check the address you are sending to exactly matches the address of the recipient before sending.
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