Sent to email address
After 30 days, any cryptocurrency sent via email that has not been claimed by the recipient will be returned to the sender. If 30 days has passed and you have not received a refund, please contact us.
Please note, funds are claimed if the account they were sent to was activated. If you sent funds to your own email address by accident, please wait the 30 days and these funds will be returned automatically.
Sent to cryptocurrency address
Due to the irreversible nature of cryptocurrency protocols, transactions can't be cancelled or reversed once initiated. If you sent funds to the wrong address, you'll need to contact the receiving party and ask for their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can take to retrieve the funds.
Because of this, it is essential to exercise caution when sending and make sure the address you are sending to is an exact match of the recipient's address.