Money left my bank account where is my digital currency?

When initiating a bank transfer, you will see the funds pulled from your account immediately upon authorization. This is primarily so we can lock in your quoted price. Due to the irreversible nature of digital currency, we must also ensure that all funds have cleared prior to finalizing the transaction.

Depending on your bank, it may take one to two business days for the funds to flow between banks and enter our system. Additionally, it may take two to three business days to clear on our end. Once your funds have cleared in our system, we transfer your digital currency to your wallet immediately at the price that we initially locked in.  

You can see the delivery time of your orders at any time by clicking on the specific order on your history page.

Keep in mind there are ways to further verify your account in order to enable instant purchases. You can see the steps required here.

Can’t find what you’re looking for?

Contact us