Why is my cryptocurrency send delayed?

Coinbase may delay cryptocurrency transactions sent from your Coinbase account if we suspect that you did not authorize the transaction. 

If you DID NOT authorize the transaction:

  • Immediately disable sign-in on your Coinbase account using the link in the delay notification email

Note: You can cancel the transaction at any time during the delay period.

If you DID authorize the transaction, do one of the following:

  • Take no action and the transaction will complete within 72 hours.

  • Accelerate the withdrawal by completing ID verification, including taking a photo of your face. This step must be completed to accelerate every delayed withdrawal or send, even if you already have an approved ID and selfie uploaded. Once the process has completed, your transaction will be sent.

    • From the Coinbase website, go to your transaction history, find the transaction in question, select Actions, then Accelerate Withdrawal.

  • Use the Cancel button to cancel the transaction if you no longer wish to withdraw or send. You can create a new transaction by using an email or cryptocurrency address you've sent to in the past.

If you cannot complete the ID verification process, you will have to wait 72 hours for the send to initiate. 

Please contact us if you ever see any suspicious activity on your account.

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