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How do I refund a customer?

To issue a refund, simply open the transaction you’d like to refund and click on Refund payment. Once you enter your seed phrase and click Confirm Refund, you will not be able to cancel a refund, so it’s important that you get the correct destination address.

Why doesn’t Coinbase automatically refund to the same address as the original payment?

If your customer paid using an account on an exchange, we can’t guarantee that the funds would be returned to the correct person. Also people sometimes lose access to their wallets, so it’s best to confirm where they would like the funds deposited. The address must be for the same cryptocurrency in which the original transaction was paid. 


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