If you’re having issues with the Coinbase Wallet app:

  • Sign out and then sign back in.

  • Force quit the app and restart it.

  • Uninstall and reinstall the app.

If you’re having trouble using WalletLink on the web:

  1. Clear your browser's cache and restart your browser.

  2. Reproduce the issue on a different browser (we recommend Google Chrome) or in incognito mode.

  3. Sign out and then sign back into your Coinbase Wallet.

Try using the Coinbase Wallet mobile app. If the issue doesn’t appear on your mobile device, then contact Coinbase Support and let us know your issue is only on web and we’ll help you further.

Coinbase Wallet extension

  1. Lock then unlock your wallet from the browser extension:

    • Click the  on your toolbar. Then click  and select Lock Wallet

    • Then unlock it by signing in with your browser extension password. 

  2. Sign out of the browser extension and uninstall it. 

  3. Reinstall the latest version of the browser extension and import your existing wallet using your 12-word recovery phrase.

Coinbase Wallet recovery

If you no longer have access to your Coinbase Wallet PIN:

  1. Go to your  Settings and sign out. (Note: Make sure you have your 12-word recovery phrase saved before you sign out or you won’t be able to sign back in.)
  2. Reopen the  Coinbase Wallet app and select I already have a wallet.
  3. Choose Restore from Google Drive or Restore with recovery phrase.
  4. Follow the remaining onscreen instructions.

If you’re unable to sign out of the account, we recommend uninstalling and reinstalling the Coinbase Wallet app.

Biometric verification issues

If you recently changed the fingerprint(s) used for your device’s biometric verification, your updated credentials may no longer work with your account. Please follow the above steps to reimport your wallet.

If you need to recover access to your account:

  1. Open the  Coinbase Wallet app.
  2. Select I already have a Wallet, then Restore with recovery phrase.

NFTs

Coinbase Wallet currently supports NFTs on Ethereum and Polygon networks that are in an image or GIF format.

If you’re having issues viewing an NFT sent from an unsupported network or in a different format (like video):

  • You'll have to import your Coinbase Wallet to another non-custodial wallet you trust that supports the NFT in order to access it. Note that you’ll need your 12-word recovery phrase to successfully import your Coinbase Wallet to another wallet. 

  • Follow the steps provided by the other wallet provider to import your Coinbase Wallet. If you need more help, we recommend reaching out to their support team for additional support.

Balance updates

If you’re having issues viewing your updated balance after a recent transaction in your Wallet, try signing in then signing out of the Coinbase Wallet app to resolve the issue.