Verify your debit card's billing address

If you receive an "Address did not match" error when adding a Visa or MasterCard debit card, the information you entered may not be verifying correctly with your card's issuing bank.  

Here are some things to check:

  • Ensure there are no missing characters or misspellings in the name and address you entered, and that the card number you are entering is correct. 

  • Ensure the billing address you are entering is the same billing address that is on file with your card provider. If you have recently moved, for example, this information may be out of date. 

  • Enter only the street address on line 1. If your address contains an apartment number, do not add the apartment number on line 1.

  • Contact your card's service number and verify the exact spelling of your name and address on file.

  • If your address is on a numbered street, spell out the name of your street. For example, enter "123 10th St." as "123 Tenth St."

  • If you've tried all of the above and you still receive an "address did not match" error, please contact us.

Only Visa and MasterCard debit cards are supported at this time. Prepaid cards or cards without residential billing addresses, even those with the Visa or MasterCard logo, are not supported.