Contact Coinbase Support

At Coinbase, we appreciate your trust in our services. We’re committed to providing timely and effective support through chat, phone, and email 24 hours a day, and by mail during business hours.

Choose the contact method that works best for you.

If your account has been compromised, lock it.

Customer support

Chat or request a call

  1. Sign in to help.coinbase.com.

  2. Review the personalized content.  

  3. If you still need support, select Contact us. 

  4. Tell us about your issue and review our recommendations. 

  5. If you need more assistance, select the option to start a chat or request a call.

Email us

  1. If you can’t sign in to your Coinbase account, we can help you troubleshoot.

  2. If you still need assistance or have lost access to your email, password, and 2-step verification, you can email us.

Mail submissions

  1. Write your question(s) clearly.

  2. Address an envelope to:

Coinbase, Inc.

1350 Ave of the Americas, Fl. 2 #1143

New York, NY 10019

3. Send your questions through the United States Postal Service.

Complaints

If you wish to file a complaint, please follow the Formal Complaint process.