PayPal FAQ

How do I link my PayPal account?

  1. Complete all identity document verification steps and that your country of residence is correct.
  2.  From your account Settings > click Payment Methods > Link a New Account from a computer or tap Add a Payment Method in the mobile app.
  3. Select PayPal and you'll be prompted to log in to PayPal.

Important:

  • If your PayPal email does not match your Coinbase email, you'll need to complete two-factor authentication on Coinbase for security purposes. 
  • Your PayPal account’s country must match your Coinbase account’s country. 
  • You can only link your PayPal account to one Coinbase account at a time.    
  • To add a different PayPal account, you must first unlink your previous one on file. 

For US customers, you'll need to have a valid payment method (like a bank account or debit card) linked to your PayPal account to buy cryptocurrency, or add cash through your PayPal account. Prepaid cards, business cards, and credit cards linked to your PayPal account are not currently supported by Coinbase.

If you’d like to change your payment method, you'll first need to unlink your PayPal account from Coinbase.

To unlink your PayPal:

Computer

  1. Settings > Payment Methods > Delete
  2. Log in to PayPal to select another payment method.  

Mobile

  1. Settings > tap on PayPal account > Remove
  2. Log in to PayPal to select another payment method.  

Can I buy cryptocurrency or add cash using PayPal?

Currently, only US customers are able to buy cryptocurrency or add US dollars using PayPal.

All other customers are only able to use PayPal to cash out or sell, and transaction availability depends on region.

Buy-in and cash out limits (US only):

US Transaction Type   USD   Rolling Limits
 Cash out  $25,000  24 hours 
 Cash out  $10,000  Per transaction
 Add cash or buy  $1,000  24 hours
 Add cash or buy
 $1,000  Per transaction

Payout/cash out limits (Non-US)

 Rolling Limits   EUR   GBP   CAD
 Per transaction   7,500   6,500   12,000
 24 hours   20,000   20,000   30,000

The following table lists all supported PayPal transactions by region:

   Local   Currency   Buy  Add   Cash   Cash   Out*  Sell
 US    USD  Cryptocurrency   USD  USD  None 
 EU  EUR  None  None  EUR  None
 UK  EUR       GBP  None  None  EUR       GBP  None
 CA  None  None  None  None  CAD

*Cash out refers to a direct Fiat movement from a Fiat Wallet to an external source.
*Sell refers to an indirect Fiat movement from a Crypto Wallet to Fiat then to an external source.

Why don't I see the option to link my PayPal account?

If you don't see the option to add PayPal as a payment method, this feature is not yet available for your region. As soon as it's ready, you'll receive an email with instructions on how to link your PayPal account.

What if PayPal is declining my transaction?

PayPal may decline the transaction for reasons including, but not limited to, insufficient funds, bank errors, or fraud.  If your payment was not successful, you may try again with a different funding source linked to your PayPal account (instructions are here), or choose another method of payment. You may also reach PayPal support to investigate further here.

Why do I see two transactions in my USD Wallet?

PayPal only allows fiat to fiat transfers, so the amount of your purchase was added to your Coinbase wallet, then immediately used to purchase the same amount’s worth of cryptocurrency. While this happens instantaneously, our goal is to transparently display the movement of your funds.

Was this article helpful?

Can’t find what you’re looking for?

Contact us