Identity document verification

Why am I being asked to verify my identity?

To prevent fraud and to make any account-related changes, Coinbase will ask you to verify your identity from time-to-time. We also ask you to verify your identity to ensure no one but you changes your payment information.

As part of our commitment to remain the most trusted cryptocurrency platform, all Identification Documents must be verified through the Coinbase website or mobile app. We do not accept emailed copies of your identity documents for verification purposes.

What does Coinbase do with my information? 

We collect necessary information to allow our customers to use our products and services. This primarily includes data collection that is mandated by law—such as when we must comply with anti-money laundering laws, or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not, and will not, sell your data to third parties without your consent.

Read more about Data Privacy at Coinbase.

Accepted identity documents

United States

  • State-issued IDs such as a Driver License or Identification Card

Outside of United States

  • Passport
  • Government-issued photo ID
  • National Identity Card

Important: Please make sure that your document is valid—we cannot accept expired IDs.

Unaccepted identity documents

  • United States Passports
  • United States Permanent Resident Card (Green Card)
  • School IDs
  • Medical IDs
  • Temporary (paper) IDs
  • Residence Permit
  • Public Services Card
  • Military IDs

How to verify your ID on Coinbase

Taking a photo of your Identity Document

Note: For customers outside of the US submitting a passport as your ID document, you must take a picture of the photo and signature page of your passport.

  • Use the latest version of Google Chrome browser (whether you’re on a computer or mobile device)
  • Your phone’s camera typically produces the clearest photo
  • Make sure your area is well-lit (natural light works best)
  • Use indirect light for your ID to avoid glare
  • If you must use a webcam, try setting the ID flat down and move the webcam instead of moving the ID
  • Use a plain background for the ID
  • Don’t hold the ID in your fingers (confuses the focusing lens)
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

Taking a "selfie" photo of your face

This may be required for account recovery if you lose your 2-step verification device or additional security is required for an action you are trying to perform.

  • Use the latest version of Google Chrome browser
  • Face the camera directly and include your shoulders to the top of your head
  • Have a plain wall as a background
  • Use indirect light for your ID to avoid glare and no backlight
  • Do not wear sunglasses or a hat
  • If you were wearing glasses in your ID photo, try wearing them in your selfie photo 
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

Still having trouble?

Learn some Identity Document verification troubleshooting tips.

How do I update or correct my profile?

Go to your Profile page to update your residential address and display name or correct your date of birth.

How do I change my legal name and country of residence?

Sign into your Coinbase account and go to your Profile page to change your personal information. 

Note that changing your legal name and country of residence requires you to update your ID document. If you’re changing your country of residence, you’ll need to upload a valid ID from the country you are currently residing.

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