When you sign in from a new device, you’ll need to confirm your access. Device confirmation authorizes your devices and IP addresses (this is different from 2-step verification (2FA), which adds an extra security layer during sign-in).
Confirm a new device or IP address
Make sure you start and finish the confirmation from the same device, Wi-Fi network, and location.
Sign in to your Coinbase.com account on the new device.
A Confirm your device prompt will appear and an email will be sent to your account's email address.
From the same device, open the most recent email with the subject title: Verify your device to sign in.
Select the Verify this device button in the email to complete the confirmation.
When to re-confirm
You may need to re-confirm if you:
Clear your browser’s cache or cookies.
Use a different browser or private/incognito mode.
Use a VPN or the TOR network.
Troubleshooting
Check the correct inbox
The verification email is sent to the email address on file for your Coinbase account, not necessarily the inbox you check most often.
To confirm which address will receive the email:
Sign in to Coinbase.com on your new device.
On the verification prompt, look for the note showing where your verification email was sent (for example, “We sent an email to ***@gmail.com”).
If the address shown doesn’t match your current inbox, check the email account that matches the address on file.
If you’ve lost access to that email address and can no longer sign in, contact Coinbase Support from this article or our homepage.
Using Sign in with Apple? Check your Apple-associated inbox
If you created your Coinbase account using Sign in with Apple, your verification email is sent to the email address Apple has on file for your Apple ID. This may be a private relay address (ending in @privaterelay.appleid.com) rather than your everyday inbox.
To find your verification email:
Check the inbox you use for Apple ID communications. This is where Apple forwards relay emails.
Search for New Device Confirmation or emails from no-reply@coinbase.com. If you use Apple's Hide My Email feature, Apple forwards these automatically, but they may arrive in a separate folder.
If you recently updated your Apple ID or Hide My Email settings, go to appleid.apple.com and select Sign-In & Security to confirm which email address is active.
Note: If you signed in with Apple but used your real email address (not Hide My Email), the verification email goes to that address. Check that inbox and follow the steps above.
Didn’t receive an email
Check your email's spam, junk, and trash folders, including in your mobile email app, as its spam folder may differ from your web client.
Search your inbox for New Device Confirmation or emails from no-reply@coinbase.com.
Add no-reply@coinbase.com to your contacts or safe-sender list.
Return to the Coinbase sign-in screen and select Resend the email to request a new verification email.
Wait up to 5-10 minutes as some email providers delay security-related messages.
Note: In some cases, Coinbase may recognize your login automatically. If this happens, you won’t receive a confirmation email and no action is needed.
Verification link is not working
Verification links expire after a short period. If you see an error after selecting the link in your email, the link may have expired.
To get a new link:
Return to Coinbase.com and begin signing in again from your new device.
A new verification email will be sent to your account's email address.
Open the new email and select the link promptly from the same device and browser session where you started signing in.
Tip: Open the verification link in a standard desktop browser (Chrome, Safari, Edge, or Firefox) rather than from a mobile email notification preview or an in-app browser, which may not complete the verification.
Verification screen not loading or looping
If the verification screen doesn't load, freezes, or keeps redirecting you to the beginning:
Use a desktop browser. Open the verification link in the full version of Chrome, Safari, Edge, or Firefox on a computer, not from a mobile email notification preview or an in-app browser.
Clear your browser's cache and cookies, then return to Coinbase.com and try signing in again.
Disable browser extensions such as ad blockers or privacy tools, which can interfere with the verification step.
Make sure you're on the same Wi-Fi network and using the same browser tab where you started signing in.
If none of the above resolves the issue, request a new verification email and try again in a fresh browser window.
Still having trouble?
If you've completed all the steps above and still can't verify your device, contact Coinbase Support from this article or the homepage.
When you reach out, it helps to have the following ready:
The device type (computer, phone, or tablet) and browser you're using.
Whether the verification email arrived at all.
Any error message you see on the verification screen.
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