Verify your identity - EU customers

For legal, compliance, and fraud-prevention purposes, Coinbase requires identity verification at account creation and periodically for recordkeeping. Accounts have limited functionality until verification is complete.

As part of Know Your Customer (KYC) requirements, customers will need to complete ID verification and a live selfie.

Recognize identity verification requests

Identity verification requests display in the Coinbase app or in a browser after signing in to your account. Some customers may receive a verification email.

To help keep your account secure:

• Sign in to Coinbase and check your account before opening links in emails.

• Legitimate Coinbase identity verification flows may use these Coinbase-owned domains:

• coinbase.com and localized variants (coinbase.com/*).

• identification.coinbase.com, which hosts secure identity verification pages on behalf of Coinbase.

• Before uploading your ID, check that the page URL ends in .coinbase.com.

Coinbase will not ask you to complete identity verification or upload documents on non-Coinbase domains, even if they use the Coinbase name or logo. Do not email ID photos to Coinbase Support.

Start the identification process

1. Locate one of the identity verification documents for your country from the list below.

2. Sign in to Coinbase.

3. When prompted, select Verify your info.

4. Follow the instructions to upload your ID.

After successful completion of the identification process, you’ll receive notification of the review status within 24 hours.

Note: Documents sent by email will not be accepted.

Use another device to complete verification

Some desktop or laptop devices cannot complete identity verification because they do not have a camera or camera access is blocked. In these cases, you may see an option to continue on your phone using a QR code.

To use another device to complete verification:

1. Sign in to your Coinbase account on the device that requested verification and follow the prompts until the flow tries to access your camera.

2. Wait on the verification page; if the device cannot use a camera for document capture, a QR code may appear with messaging such as “Continue on your phone.”

3. Open the camera app or a QR-scanning app on your phone or tablet and point it at the QR code on the device where you started the process.

4. Select the banner or link that appears on to open the identity verification page in your browser.

5. To complete ID and selfie capture, follow the instructions on your device to capture your ID and selfie using the camera, then submit the verification.

6. To finish the original task, return to the app or browser where you started verification and follow any remaining prompts.

The QR code and identity verification page are tied to your active verification session. If you wait too long before scanning or try to reuse an old code, the session may expire causing you to restart verification.

Accepted EU/EEA identity documents

• EU-issued passport

• EU-issued driver’s license 

• EU-issued national identity card

• Driver’s license, passport, ID or card from the supported countries listed in the section Foreign ID documents are accepted 

We may also ask you to upload your proof of address using one of the following documents:

• Bank statement

• Credit card statement

• Utility bill

Note: The issuing date of the proof of address document must be within 3 months of submitting it to Coinbase.

Accepted foreign passports

Related article(s):

• Identity document verification troubleshooting

• How to contact Support