This article provides solutions to common verification issues.
Basics
Ensure the personal information on your ID and Coinbase account match.
Verify your details are correct to avoid verification issues.
Take clear, well-lit photos of your entire ID without glare. Retake photos of your ID if not accepted.
Use the Coinbase mobile app or a different web browser if your photo is not accepted.
Wait the required time if you encounter upload errors. Support cannot bypass this restriction.
Common scenarios
Issue | Try this |
|---|---|
Unable to upload your ID error message | • Use your phone camera via the Coinbase mobile app if desktop issues arise. Non-US customers should only use the mobile app, as scanned files aren't accepted. • Wait 15 minutes, then retry uploading if you get a connection error. Check the Coinbase status page for known issues. • Don't email copies of your ID for security reasons. All uploads must be done on the verification portal. • Contact support if the issue persists. Be prepared to provide details of the error received. |
Couldn’t verify your info error message or outdated ID information | • If you've recently changed any details (like your last name), update both your ID and Coinbase account to match. For more help, visit How can I update my legal name? • Update the country on your account by following the change your address process. |
Asked to upload your ID again | • Coinbase may require additional verification to enable trading services. • Start a new verification using a web browser or mobile app to complete identity checks for trading. |
Still unable to buy or sell | • Make sure your personal information is completed. • Review why buys and sells may be disabled on your account. |
Verification link is missing, expired, or invalid | • The email may be blocked. Add contact@coinbase.com to your contacts and clear your browser data. • Use an alternate browser. Google Chrome is recommended for the best results. After clearing your browser cookies and cache, sign in to your Coinbase account. • Enable HTML in your email settings through your provider's instructions. • If an agent sends you a verification link by email, but you can't select it, copy and paste it into a new browser tab. |
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