If you’re having issues with Coinbase identity verification, here are key items to check and tips to resolve them.
Information accuracy
Update the name, date of birth, and full address on your Coinbase account so it matches your photo ID. Updating your information requires ID verification.
Camera setup
Check your device manufacturer's website for camera/webcam and microphone setup instructions. Both are needed to complete identity verification.
Uploading documents
Do not email ID copies to the Coinbase Support team.
If issues arise on a computer, try the Coinbase mobile app or a different browser.
For upload errors, wait the required time as Coinbase Support cannot bypass this.
You may need to re-upload your ID if further checks are required to enable trading.
Photo quality
Make sure ID photos are well-lit, glare-free, and fully visible.
If rejected, retake the photos carefully.
Verification email
If you don’t receive the email:
Add contact@coinbase.com to your contacts
Clear your browser data
Try using an alternate browser
If the link in the email isn’t clickable, copy and paste it into a browser.
Make sure HTML is enabled in your email settings.
Contact us
If issues persist, contact Coinbase Support and have the error details ready.
Before contacting Support:
Check Coinbase status for known issues.
Make sure your personal information is complete.
Have clear ID images ready for secure upload.
Use a separate device for ID verification, as your phone's camera won't work during calls.
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