For legal, compliance, and fraud-prevention purposes, Coinbase requires identity verification at account creation and periodically for recordkeeping. Accounts have limited functionality until verification is complete.
As a Coinbase customer in Singapore, you can use Singpass to verify your identity.
Before you get started
Download the most up-to-date version of Singpass on your mobile device.
Recognize identity verification requests
Identity verification requests display in the Coinbase app or in a browser after signing in to your account. Some customers may receive a verification email.
To help keep your account secure:
Sign in to Coinbase and check your account before opening links in emails.
Legitimate Coinbase identity verification flows may use these Coinbase-owned domains:
coinbase.com and localized variants (coinbase.com/*).
identification.coinbase.com, which hosts secure identity verification pages on behalf of Coinbase.
Before uploading your ID, check that the page URL ends in .coinbase.com.
Coinbase will not ask you to complete identity verification or upload documents on non-Coinbase domains, even if they use the Coinbase name or logo. Do not email ID photos to Coinbase Support.
To verify your identity:
Sign in to your Coinbase account.
Access the Document verification page.
New customers will see Verify your ID in the account creation prompts.
Select Yes, verify with singpass.
Scan the Singpass QR code using the Singpass app on your mobile device.
Alternatively, use Password login.
Select your preferred verification method.
Review the information that will be collected and select I Agree.
You’ll be redirected to Coinbase.com. Select Confirm.
Follow the prompts to provide additional KYC information.
Select Let’s go to complete the KYC process.
To verify your identity:
Access the Coinbase mobile app.
Access the Document verification page.
New customers will see Verify your ID in the account creation prompts.
Select Yes, verify with singpass.
Select the QR code by tapping it.
Alternatively, use Password login.
Select your preferred verification method.
Review the information that will be collected and select I Agree.
You’ll be redirected to Coinbase.com. Select Confirm.
Follow the prompts to provide additional KYC information.
Select Let’s go to complete the KYC process.
Use another device to complete verification
Some desktop or laptop devices cannot complete identity verification because they do not have a camera or camera access is blocked. In these cases, you may see an option to continue on your phone using a QR code.
To use another device to complete verification:
Sign in to your Coinbase account on the device that requested verification and follow the prompts until the flow tries to access your camera.
Wait on the verification page; if the device cannot use a camera for document capture, a QR code may appear with messaging such as “Continue on your phone.”
Open the camera app or a QR-scanning app on your phone or tablet and point it at the QR code on the device where you started the process.
Select the banner or link that appears on to open the identity verification page in your browser.
To complete ID and selfie capture, follow the instructions on your device to capture your ID and selfie using the camera, then submit the verification.
To finish the original task, return to the app or browser where you started verification and follow any remaining prompts.
The QR code and identity verification page are tied to your active verification session. If you wait too long before scanning or try to reuse an old code, the session may expire causing you to restart verification.
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