Why didn't I receive a verification email?

Note: if you received the email but cannot find the verification link, please see this article.

Some email providers automatically filter our automated messages as spam. If you can't find our verification emails in your inbox, check your spam and trash folders. A quick google search for "how to check my spam settings" should show you how to change these settings. Be sure to add your specific email provider (gmail, yahoo, outlook, etc) in your search.

If you don't see our verification email in either of those folders, please try using your email provider's search function and enter "@coinbase.com". This should help you find all emails from us, even those that may have been directed to other folders.

If you're still unable to find your verification email, please try the following:

  • Add [email protected] to your contacts list.
  • If your email settings has a Safe Senders list, add [email protected] to your Safe Senders list. This is different from your contacts list.
  • Review all of your folders, labels, and filters. Sometimes a filter will move the email out of the inbox.
  • If you're using an email program like Microsoft Outlook or Mozilla Thunderbird, you might need to log into your email provider from a browser on your computer to change the email settings.

Once you have tried the above, simply sign in to your Coinbase account again and that will automatically send you a new verification email.

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