Device confirmation troubleshooting

Coinbase uses device confirmation, a security feature that requires all devices (mobile and computer) and IP addresses to be authorized before accessing your account. This process should only need to be completed once for each device or location. 

Device confirmation troubleshooting differs from 2-step verification troubleshooting.

Authorize a new device

Tips

  • Use only the newest New Device Confirmation email—links in older emails won't work. 

  • This authorization must be started and completed on the same device at the same location.

To authorize a new device or IP address:

  1. Sign in to your Coinbase.com account. 

  2. An email is sent to your registered email address.

  3. From the device that needs to be confirmed, select the button in the email to confirm.

  4. You should be able to fully use your account.

Troubleshooting

  • Check your Spam or Trash folders

  • Add (no-reply@coinbase.com) to your email contacts to prevent our messages from being flagged as spam

  • Check the Social or Promotional tabs on Gmail

  • Expired link: Initiate a new confirmation email using the steps previously outlined

  • Invalid link: Check the Coinbase Status page for service issues

  • If the email is still invalid or expired, contact us.

If you’re using an Apple device, make sure your Private Relay setting is off before you try to use the email link.

To turn off Private Relay:

  1. Access your phone Settings.

  2. Select Apple ID then choose iCloud.

  3. Select Private Relay and toggle it Off.

If you aren’t using an Apple device and the button in the email doesn’t work, check the Coinbase Status page for service issues. If the issue isn’t listed, please contact us.

You may be prompted to re-verify your device if:

  • You clear the cache and cookies from your browser after verifying your device

  • You use a different browser

  • Your browser is on private browsing or incognito mode

  • You use a VPN service or the TOR network

Re-verify your device by following the steps previously outlined for new devices.

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