We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

I've installed a smartphone 2-factor app. How do I stop receiving SMS codes?

If you no longer would like to receive the 2-factor text messages, you can install a TOTP like Google Authenticator, DUO, or Microsoft on one of your devices. Now remove the Authy app from your device.

You will no longer receive the text messages until doing a phone reset with Authy. If you continue to receive the text messages, you may want to remove your phone from Coinbase and re-verify. You will then need to follow these steps again.

If you continue to receive unwanted SMS messages, please don't hesitate to contact Coinbase support.

Was this article helpful?

Can’t find what you’re looking for?

Contact us