Canadian customer account update - February 2023


Coinbase is committed to providing customers in Canada with the best possible service. We are also committed to increasing the use of cryptocurrency (crypto) in Canada to further our mission of creating a more open financial system for the world. For these reasons, we have incorporated Coinbase Canada, Inc., which will act as a local service provider, and Canadian customers will be migrated to our Canadian entity for their Coinbase services.

Action needed

You will be automatically migrated to the new Canadian entity on 22 February 2023, and will be deemed to accept your new User Agreement with Coinbase Canada unless you close your Coinbase account ahead of that date.

When you first sign in to your account after the migration, you will need to indicate your acceptance of the new User Agreement when prompted. 

Verify your identity

At this stage, we do not need to gather additional information from you to comply with Canadian-specific Identity Verification requirements. You will, however, be soon asked for some additional information about your risk profile, financial situation and trading experience - asking these questions is a regulatory requirement, and we will be in touch at the time to explain more.

New User Agreement

After 22 February 2023, you can only access your account once you've indicated your acceptance of the new User Agreement. 

Remove funds

If you don't want to accept the new User Agreement, you will need to remove funds from Coinbase and close your account before 22 February 2023. You can close your account by going to your Activity page and following these steps.

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