Our Coinbase Concierge Program is designed to assist customers with high-balance accounts, active traders, and Coinbase One Premium subscribers. Your Coinbase Concierge will be your primary contact to support your Coinbase account and goals. Some benefits of having a Concierge include personalized support, proactive account reviews, and exclusive access to tailored resources and services.
Purpose and benefits
Dedicated point of contact: You’ll be assigned a Coinbase Concierge as your dedicated contact for all your needs.
Enhanced support: Your Concierge will assist with account management, product and service guidance, trading, web3 topics, and more.
Personalized assistance: Your Concierge will proactively review your account to identify ways to enhance your experience. You’ll receive personalized insights and suggestions tailored to your goals.
Product education: Your Concierge can help you navigate Coinbase products, from understanding staking and advanced trading to onboarding into web3. Whether you need help with your Coinbase account or want to explore new apps, your Concierge is ready to assist. You can schedule a phone or video meeting with them directly within the Coinbase app.
Eligibility
Have an account in good standing with Coinbase
Maintain a high monthly trading volume or account balance
Have an active Coinbase One Premium subscription
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