Resolve your account restriction

The "Sorry, account temporarily disabled" message indicates a potential security issue with your account. This may be due to suspected malicious activity, a problem during account recovery, or your request to restrict the account.

You may be able to resolve the restriction by answering a few questions while signed in to your account.

Important:

  • You must be able to sign in to your account to complete this process. If you can't, you may be able to take steps to regain access.

  • Report theft or crime immediately to the Federal Bureau of Investigation. Coinbase fully cooperates with law-enforcement investigations.

To resolve your account restriction:

  1. Review our recommendations to make your account more secure and take action where needed.

  2. Sign in to your Coinbase.com account.

  3. Attempt the restricted action.

  4. When prompted, answer the on-screen questions.

  5. Your answers are sent for review.

Note:

Review and restriction resolution typically takes up to 10 business days. Some cases, due to crypto sensitivity, may take longer. We email you once the review is complete.

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