Confirming my personal information

Why do I need to confirm my personal information? 

To comply with financial regulations, Coinbase is required to ensure that all of our users’ information is accurate and verified. Confirming your personal information also helps us protect you from potential fraudulent activity. 

Coinbase protects your information and only asks for the minimum information required as a part of this update. To read more about how we protect your data, see Data Privacy at Coinbase

How do I confirm my information? 

You’ll receive an email from [email protected] with this subject line: [Action Required] Confirm your info to continue using Coinbase 

To get started:

  1. Select Confirm your info in the email and review your information. 

  2. Select Yes, looks good if all the information is accurate.

  3. To update any of your information, select Edit

Note that you may be required to verify your photo ID. To learn more about ID verification, please see this help article

When you’re signed in to your Coinbase account on mobile or from a web browser, a reminder will be displayed on your “Home” tab until you’ve confirmed your personal information. Follow the instructions above to complete confirmation. 

What if I’m having trouble updating my personal information?

If you’re updating your name, please make sure that your name matches your legal name on your ID and the information you provide is free of typos. If you’re having trouble verifying your photo ID, see these troubleshooting tips

If your ID verification is unsuccessful, you can try again. Contact us if the information you entered is accurate, but you still cannot pass ID verification. 

What happens if I don’t confirm my personal information?

A restriction will be placed on your account, and you won’t be able to use certain features. Once you confirm your information, then the restriction will be removed and all functionalities on your account will be restored. 

What happens if I need to change my personal details after completing this confirmation? 

You can change your address and legal name in your account Settings. Note that you will need to complete ID verification when changing your legal name.

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