Confirm your personal information

To comply with financial regulations, Coinbase is required to ensure that all of our users’ information is accurate and verified. Confirming your personal information also helps us protect you from potential fraudulent activity. 

Choosing to not confirm your personal information will result in a restriction on your account, and you won’t be able to use certain features. If this happens, once you confirm your information, the restriction will be removed and all functionalities on your account will be restored. 

Coinbase protects your information and only asks for the minimum information required as a part of this update. To read more about how we protect your data, see Data Privacy at Coinbase

To confirm your personal information:

You’ll receive an email from with this subject line: [Action Required] Confirm your info to continue using Coinbase 

  1. Select Confirm your info in the email and sign in to your account to review your information. 

  2. Select Yes, looks good if all the information is accurate.

  3. To update any of your information, select Edit

You may be required to complete additional verification if needed. See these resources:

Updating information

If you’re updating your name, make sure that your name matches your legal name on your ID and the information you provide is accurate. If you’re having trouble verifying your photo ID, see these troubleshooting tips

You can change your address and legal name in your account Settings. Changing your country of residence will require completion of the ID verification process again.

Unsuccessful verification

If your ID verification is unsuccessful, you can try again. Contact us if the information you entered is accurate, but you still cannot pass ID verification.