Sends
If you sent someone crypto from your Coinbase account but they haven’t received it, check the status by selecting the individual transaction from either the asset page or the transaction page.
If the transaction status is:
Pending
Wait at least 30 minutes (most transactions complete within this time).
Select View on block explorer from the transaction status screen to open the blockchain details and check the number of confirmations (search for “confirmation” if you have trouble finding it). If the number is stuck at 0, contact us.
See Pending crypto transactions for more information.
Completed
Verify the recipient's address is correct.
Confirm the recipient's expected network matches the network you used to send.
Coinbase can’t recover funds sent on the wrong network. Learn more about sending on other networks.
Receives
If someone sent you crypto but you haven’t received it, try the following steps. Note that in periods of high network congestion, it may take longer for a transaction to complete.
Close and re-open your app or browser.
Update your app to the latest version (if necessary).
Confirm the sender used the network you’re expecting to receive the funds on and the correct address.
Ask the sender to provide the transaction's block explorer link to confirm the correct address and network were used.