This article is for customers having difficulty verifying a payment method using amount verification.
If you receive an "incorrect amounts" error:
The most common cause of this error is adding the same payment method more than once. A new pair of verification amounts is sent each time the payment method is added, but only the most recent pair is valid. If you add, then remove, then re-add the same payment method over a short period of time, you will receive at least 4 credits, and it's possible that the credit amounts will appear out of order.
In this situation, remove the payment method, wait at least one business day, then add it again. You can also contact support for assistance, but they will not be able to manually verify your payment method.
Other possible causes:
- If you're verifying a card, you may receive a third charge in the amount of 1.00. Charges for exactly 1.00 are not used for card verification and can be ignored. These are caused by the card processing network and are separate from the Coinbase verification amounts.
- Check to make sure your Coinbase profile is set to the correct country. Verification amounts are sent in local currency. If you have the wrong country selected, the amounts may be converted and will be incorrect.
- Some banks will round the amounts up to the nearest whole number or combine them into one charge. If this is the case, you will have to contact your bank to find out the exact amounts.
- If you're trying to enter the verification amounts using the mobile app but are being told the amounts are incorrect, first double check the amounts, then try entering them via the website instead.
If you're still not able to verify the amounts, please contact us and let us know the amounts you are trying to verify.
If you're having trouble locating your verification amounts, please visit this page.
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