Mobile app troubleshooting

If you're having trouble with a Coinbase mobile app, first try closing and reopening the app. If that doesn't fix the issue, try restarting your phone and make sure your internet connection is strong.

Start here to troubleshoot technical issues you're experiencing while using your mobile app on Coinbase, Coinbase Pro, and Coinbase Wallet.

How do I verify my identity when using the mobile app?

Learn how to complete identity verification when you're using the Coinbase mobile app.

How do I add a payment method when using the mobile app?

Learn how to add a payment method through Coinbase mobile app.

2-Step verification troubleshooting

Trying to sign into your account and stuck on your TOTP Authenticator? Find some 2-step troubleshooting tips.

Coinbase Pro mobile app overview

Learn the features and functions of Pro's mobile app.

Coinbase Wallet Troubleshooting

Learn how to troubleshoot common Wallet issues.

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