Why can't I access my account on my device?
Here are some reasons you may experience issues accessing your account on your device:
You haven't successfully completed device confirmation.
Your device needs an update to support the current version of Coinbase.
VPNs, ad-blockers, security software, browser extensions, etc. are preventing you from accessing your account. If you have any of these enabled, try temporarily disabling the service(s) for uninterrupted account access.
Troubleshooting by device type
We’ve provided some troubleshooting steps you can try if you're having issues with your device(s). Before troubleshooting on any device, make sure to back up your 12-word recovery phrase (seed phrase) from your self-custodial wallets.
Mobile device troubleshooting tips
Turn your mobile device off and then back on.
Switch from a Wi-Fi network to phone data or vice versa. (This can be done through your phone settings.)
Update your device operating system by updating your phone settings.
Update your Coinbase mobile app to the current version by visiting the app store.
Clear your mobile app cache.
First, access your phone settings > Coinbase app > Clear cache on next launch.
If this option isn't available, uninstall and reinstall the Coinbase mobile app.
Uninstall and reinstall the Coinbase mobile app by visiting the app store.
Try accessing Coinbase.com through a mobile web browser.
Desktop device troubleshooting tips
Turn your device off and then back on again.
Update your device operating system through your device settings.
Clear your web browser cache and cookies.
Update your web browser.
Disable your web browser extensions.
Switch your browser to private mode (Incognito mode).
Try a different browser.
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