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Identity document verification

Why am I being asked to verify my identity?

To prevent fraud and to make any account-related changes, Coinbase will ask you to verify your identity from time-to-time. We also ask you to verify your identity to ensure no one but you changes your payment information.

As part of our commitment to remain the most trusted cryptocurrency platform, all Identification Documents must be verified through the Coinbase website or mobile app. We do not accept emailed copies of your identity documents for verification purposes.

What does Coinbase do with my information? 

We collect necessary information to allow our customers to use our products and services. This primarily includes data collection that is mandated by law—such as when we must comply with anti money laundering laws, or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not, and will not, sell your data to third parties without your consent.

Read more about Data Privacy at Coinbase.

Accepted identity documents

US

  • Government-issued passports. Note: We don’t accept passport cards
  • State-issued IDs such as a Driver License or Identification Card

Outside of US

  • Government-issued photo ID
  • National Identity Card
  • Passport

Identity Documents we CANNOT accept

  • US Passport cards
  • US Permanent Resident Card (Green Card)
  • School IDs
  • Medical IDs
  • Temporary (paper) IDs
  • Residence Permit
  • Public Services Card
  • Military IDs

I need to change my legal name, and country of residence

    After signing in, go to the Document Verification page.

    Choose the type of Identity Document you'd like to upload (Drivers License or State Issued ID).

Select to upload via Mobile Camera (mobile) or File Upload (computer).

I need to correct my date of birth, update my address or display nam

Go to your Settings page. Under the Profile tab you can correct your personal information like your date of birth and update your residential address.

Taking a photo of my Identity Document

Taking a photo of your Identity Document

  • Use the latest version of Google Chrome browser (whether you’re on a computer or mobile device)
  • Your phone’s camera typically produces the clearest photo
  • Make sure your area is well-lit (natural light works best)
  • Use indirect light for your ID to avoid glare
  • If you must use a webcam, try setting the ID flat down and move the webcam instead of moving the ID
  • Use a plain background for the ID
  • Don’t hold the ID in your fingers (confuses the focusing lens)
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

Taking a "selfie" photo of your face

This may be required for account recovery if you lose your 2-step verification device or additional security is required for an action you are trying to perform.

  • Use the latest version of Google Chrome browser
  • Face the camera directly and include your shoulders to the top of your head
  • Have a plain wall as a background
  • Use indirect light for your ID to avoid glare and no backlight
  • Do not wear sunglasses or a hat
  • If you were wearing glasses in your ID photo, try wearing them in your selfie photo 
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

Still having trouble?

Learn some Identity Document verification troubleshooting tips.

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