ID document verification

Identity Verification 

Why am I being asked to verify my identity?

ID verification is required to prevent fraud and help with any account-related issues. It also adds an extra layer of security by ensuring no one but you links your payment information, such as your bank account or credit card.

As part of our commitment to remain the most trusted cryptocurrency platform, all IDs must be verified through the Coinbase website or mobile app. We do not accept emailed copies of ID for verification purposes.

How do I update my age, name, and other personal information?

  1. Go to your Settings page and select the Profile tab
  2. Update your personal information like your name, date of birth, and address

How do I upload an ID? 

  1. Go to the Document Verification page 
  2. Choose the type of ID you'd like to upload (Drivers License or State Issued ID)
  3. Follow the prompts

Identity upload troubleshooting

When uploading your photo ID:

  • Use an up-to-date version of the Google Chrome browser
  • Photos of your ID can be uploaded—they don't have to be taken with a webcam
    • Try using your phone camera to take clear pictures of your ID
  • Take the picture in a well lit area (natural light works best)
  • Use indirect light for your ID to avoid glare
  • If using a webcam, try setting the ID flat on a tabletop and moving the webcam instead of moving the ID
  • Use a plain background for the ID
  • Holding the ID in your fingers can confuse the focusing lens
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

When providing a "selfie" photo of your face:

Note that this may be required for account recovery if you lose your 2-step verification device or additional security is required for an action you are trying to perform.

  • Use an up-to-date version of the Google Chrome browser
  • Face the camera directly and include your shoulders to the top of your head
  • Have a plain wall as a background
  • Have indirect light and no backlight
  • Do not wear sunglasses or a hat
  • If you were wearing glasses in your ID photo, try wearing them in your selfie photo 
    • If you weren't wearing glasses in your ID photo, try removing them for your selfie photo
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

ID Verification FAQs

I see the error "Unable to upload your ID"

This error indicates that there was an issue connecting to our ID-verification service. When you see this, please wait 15 minutes and try to verify again. If there is a larger issue connections issues, we'll be sure to update with the latest information.

I already uploaded my ID and am being asked to upload it again

In some cases, we require an additional verification in order to enable or continue trading services. This additional verification must be started from the website.

You'll be prompted to select an ID type, and then an upload method. To complete this step you may either use a webcam or you can choose to receive a text message to upload the images via mobile device by selecting the Mobile Camera option.

The country listed on my Coinbase account is wrong

To change the country on your Coinbase account, go to the country change page and follow the prompts to verify your ID. Select the appropriate document type for your country and follow the prompts to complete the upload.

Learn more about updating your country with this help article

My ID is from one country, but I live in a different country

If your ID document is issued by a country other than the country you are a resident of, it may not be possible to complete ID verification at this time. We're always working on improving our verification service and hope to support your specific situation as soon as possible. 

I tried uploading my ID and it says I have to wait 24 hours to try again

If your account has been locked out from completing the ID verification for 24 hours, unfortunately we do not have a way to bypass this restriction. Please wait 24 hours and try the upload again. If you keep encountering issues with the verification, it may be necessary to follow some of the troubleshooting tips above to complete the ID verification, such as trying a different browser or device.

I've provided my photo ID, but I'm still unable to buy or sell

We may need to verify some additional information. Please:

  1. Ensure the Personal Details section is completed on this page
  2. Check our Buys and Sells disabled help article for additional information 

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