The following information covers BlockFi distributions.
To ensure a seamless distribution, the information in your BlockFi account must match the information in your Coinbase.com Retail account.
Cash is not being distributed by Coinbase. Your eligible cash distributions will continue to be handled by Kroll and their payment processing partner, Digital Disbursements. If you have any questions regarding your eligible cash distribution, contact Kroll directly:
Toll free: (888) 773-0375
Internationally: (646) 440-4371
Email: blockfiinfo@ra.kroll.com
Coinbase can't provide specific timelines for asset distribution to customers.
Requirements
Please sign in to your Coinbase.com account and ensure it’s active and fully KYC-compliant. Coinbase can only distribute crypto claims to creditors in supported jurisdictions whose accounts are up to date on KYC requirements.
Find steps to update your KYC information or resolve account access issues in our Help Center articles below:
Scams
Beware of scammers who reach out to you in an effort to help you receive your distribution. Neither Coinbase or BlockFi will ask you to send funds manually or require you to provide any sort of password or 2FA code. Learn more to protect yourself from phishing attacks.
You can always reach out directly to Coinbase.