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Lost email access

Security Notice

If you believe your email has been compromised and you no longer have access to the email account, please call Coinbase Support immediately and select the option from the automated menu to lock your account.

What you'll need to regain account access

If you lost access to the email address you used to create your Coinbase account, we'll need to go through a few steps to help you access your account. 

Before you start, you will need the following: 

  • The password associated with your Coinbase account

  • Access to your 2-step verification method

  • Access to the verified phone number on your Coinbase account

Regain access to your account

First, go to the account access page and follow these steps to update your email address (you must have 2-step verification for these steps to work):

  1. Sign in using your previous email address and password

  2. Enter your 2-step verification token

  3. Select I no longer have access to my email address when you are prompted to verify your new device

  4. Enter your new email address—we'll send you an email to this account

  5. Confirm your new email address by selecting the blue button in the email you received

  6. Enter your 2-step verification code as you normally would

  7. Select your ID type

  • Please note for US customers, we only accept valid state driver's licenses at this time

If you don't remember your Coinbase account password and have lost access to your email account

You'll need to contact Coinbase Support to regain access to your account. 

If you can log in to Coinbase with your email address and password, but don't have access to the 2FA method (SMS text or Authenticator app) on your account

Please see 2-Step verification troubleshooting

When will this process complete? 

The account recovery process usually takes 48 hours to complete but can sometimes take longer. After 24 hours, you should be able to sign in to your account and complete buys and sells. After 48 hours, you should have full trading capabilities restored. For your security, sends will be disabled on your account until the full security period has passed. If you sign in before the security period is complete, you’ll receive a pop-up notification informing you that sends are temporarily disabled.

If you're unable to access your phone number on file, it won't be possible to update your email address and you'll need to contact Coinbase Support.

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