What you'll need to regain account access
If you lost access to the email address you used to create your Coinbase account, we'll need to go through a few steps to help you access your account.
Before you start, you will need the following:
The password associated with your Coinbase account
Access to your 2-step verification method
If you don't remember your Coinbase account password and have lost access to your email account you'll need to contact support to regain access to your account. Please note that we may ask you to submit your ID or documentation through SendSafely to regain access.
If you can log in to Coinbase with your email address and password, but don't have access to the 2FA method (SMS text or Authenticator app) on your account, follow the steps for 2-Step verification troubleshooting.
Regain access to your account
First, go to the account access page and follow these steps to update your email address (you must have 2-step verification for these steps to work):
Sign in using your previous email address and password
Enter your 2-step verification token
When prompted to verify your new device, select Try another way
Select Update my email
Select your ID type
Please note for US customers, we only accept valid state driver's licenses at this time
When will this process complete?
The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to update your email address in your account settings.
If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps.
Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.
