Welcome back! Use this guide to quickly find the help you need to access and secure your account, and start trading crypto again.
Account access
Reset password: Quickly reset your password here.
Account recovery: Start the account recovery process here if you can’t sign in due to lost 2-step verification access.
Device confirmation: Approve new devices or browsers for security.
Secure your account
2-step verification: Update your authentication method here. You’ll be prompted to sign in before updating your 2-step verification.
Verify identity: Identity re-verification is required for security and legal compliance when account access is lost or certain account information is changed. Start here.
Unlock account: Regain access if your account is locked due to suspicious activity.
Update personal information
Change location: Update your address and/or country here. You’ll be prompted to sign in before updating your information.
Phone number update: Change your phone number here. You’ll be prompted to sign in before updating your number.
Update email: Quickly update your email address here if you’ve lost access.
Buy, sell, and trade crypto
Add a payment method: Link a verified payment option here (North America & LATAM).
Fund your account: Deposit funds on your account homepage to enable trading (North America & LATAM).
Buy crypto: Purchase cryptocurrency on your account homepage.
How to send and receive crypto: Manage transfers securely on your account homepage.
Troubleshooting
Can’t sign in: Fix access issues.
Identity verification issues: Fix common verification issues.
Can’t buy crypto or fund your account: Resolve funding or purchasing issues.
Send and receive issues: Troubleshoot errors in sending or receiving crypto.