Returning customer quick guide

Welcome back! Use this guide to quickly find the help you need to access and secure your account, and start trading crypto again.

Account access

Reset password: Quickly reset your password here.
Account recovery: Start the account recovery process here if you can’t sign in due to lost 2-step verification access.
Device confirmation: Approve new devices or browsers for security.

2-step verification: Update your authentication method here. You’ll be prompted to sign in before updating your 2-step verification.
- SMS/text | Security key | Push notification (security prompt) | Authenticator app/TOTP | Passkey
Verify identity: Identity re-verification is required for security and legal compliance when account access is lost or certain account information is changed. Start here.
Unlock account: Regain access if your account is locked due to suspicious activity.

Change location: Update your address and/or country here. You’ll be prompted to sign in before updating your information.
Phone number update: Change your phone number here. You’ll be prompted to sign in before updating your number.
Update email: Quickly update your email address here if you’ve lost access.