Returning customer resource guide

Welcome back! Use this guide to quickly find the help you need to access and secure your account, and start trading crypto again.

Account access

• Reset password: Reset your password here.

• Account recovery: If you lost 2-step verification access and can't sign in, start the recovery process here.

• Device confirmation: Confirm your sign-in attempt from a new device or browser.

Secure your account

• 2-step verification: Update your 2-step verification method here. You’ll be prompted to sign in first.

• Verify identity: Identity verification is required for security and legal compliance when account access is lost or certain account information is changed. Start here. 

• Technical support and impersonation scams: Review Coinbase's tips to help protect your information, including how to differentiate between verified Coinbase outreach and scammers.

• Unlock account: Regain access if your account is locked due to suspicious activity.

Update personal information

After signing in, you can:

• Update your address and/or country

• Update your phone number

• Update your email address

Buy, sell, and trade crypto

• Add a payment method: Link a verified payment option here (North America & LATAM).

  • Add a payment method - EMEA

  • Add a payment method - APAC

• Fund your account: Deposit funds on your account homepage to enable trading (North America & LATAM).

  • Fund your account - EMEA

  • Fund your account - APAC

• Buy crypto: Purchase cryptocurrency on your account homepage.

• How to send and receive crypto: Manage transfers securely on your account homepage.

• Coinbase One: Subscription service offering benefits like zero trading fees, boosted rewards, and account protection.

Troubleshooting

• Can’t sign in: Fix access issues.

• Identity verification issues: Fix common verification issues.

• Can’t buy crypto or fund your account: Resolve funding or purchasing issues.

• Send and receive issues: Troubleshoot errors in sending or receiving crypto.